Keepsake Heart Charm

Necklace Guide

Bracelet Guide

Bangle Guide

Ring Guide

Fingerprint Video Guide

Chain Styles

😍 Designed to last and be worn daily! We pride ourselves on the quality and durability of our products so our jewelry is water resistant and sweat resistant. We use an innovative technique where the jewelry is vacuum coated (PVD) in layers of 18K real gold which is 10x stronger than regular gold-plated jewelery. Our 18K Gold is plated over 316L surgical grade premium stainless steel, our silver jewelry is also made from surgical grade premium stainless steel, which is a very durable metal. Our products do not tarnish, oxidise or rust and they are hypoallergenic.


With proper care and handling, your jewelry can last a long time by following these care instructions:

♡ Our jewelry can be worn in water, however we do recommend limiting prolonged exposure to water to keep your jewelry looking its best.

♡ We recommend removing your jewelry while participating in activities where your jewelry could get pulled, scratched or subjected to friction.

♡ When applying any products such as perfumes, lotions or hair products, wait until they are dry to put on your jewelry piece.

♡ We recommend removing your jewelry before going to sleep to avoid tangling or being pulled on, which could lead to breakage.

♡ When you are not wearing your jewelry, we recommend storing them in your Dreamy Gold box or pouch to help maintain their luster and extend their lifespan.

♡ Clean your jewelry with your lint free Dreamy Gold soft polishing cloth.

ORDERS

WHAT'S INCLUDED IN MY ORDER?
All orders include complimentary gift wrapping - our signature blush pink jewelry box, a jewelry care card, a polishing cloth and an optional handwritten gift note (to add a gift note to your order, please let us know in your checkout order notes).


UPLOADS

HOW DO I UPLOAD IMAGES?
For engraving options that require an image, an upload field will appear during customization. You may upload your image there or leave it blank and email your image with your order number to hello@dreamygold.com.


PET PAW & NOSE PRINTS 🐾

HOW DO I CAPTURE PET PAW & NOSE PRINTS?
Take a clear/in focus image of your pets paw and/or nose. Upload it when selecting your engrave options or email it with your order number to hello@dreamygold.com.


FINGERPRINTS

HOW DO I CAPTURE FINGERPRINTS?
Here are 3 ways to capture fingerprints:
1. Use the traditional non-toxic inkpad and paper method.
2. With your phone, take a picture of your actual finger - turn the flash off and make sure the image is in focus.
3. With a pencil, scribble on paper, rub the finger into the scribbled area, put a clear piece of scotch tape over the finger, remove it and stick the tape onto white paper to reveal the print. To see a video, click the button "how to capture a fingerprint" at the top of the Fingerprint Collection page. Take a photo of the print, upload it when selecting your engrave options or email it with your order number to hello@dreamygold.com.


HAND & FOOTPRINTS 👣

HOW DO I CAPTURE HAND & FOOTPRINTS?
Here are 3 ways to capture hand and footprints:
1. Use the traditional non-toxic inkpad and paper method.
2. Apply a thin layer of non-toxic paint on the hand or foot, press onto white paper and take a clear picture.
3. With your phone, take a picture of the actual hand or foot - turn the flash off and make sure the image is in focus. Upload the image when selecting your engrave options or email it with your order number to hello@dreamygold.com.


HANDWRITING & DRAWING

HOW DO I CAPTURE HANDWRITING & DRAWINGS?
Take a clear/in focus image of the handwriting or drawing. Upload it when selecting your engrave options or email it with your order number to hello@dreamygold.com.


MONOGRAMS

HOW LONG WILL IT TAKE TO RECEIVE MY MONOGRAM DESIGN PROOF?
Each monogram is individually hand-drawn by our team, we will email your monogram design proof, for your approval within 2 days of you placing your order.


ENGRAVING POSSIBILITIES

CAN I ENGRAVE ANYTHING?
We specialize in turning meaningful ideas into engravings, so we'll do our best to bring it to life! If you have an idea, if you are unsure about anything or just have questions, email us at hello@dreamygold.com.


JEWELRY FOR EVERYONE

DO YOU HAVE JEWELRY FOR MEN AND CHILDREN?
We do not have designated jewelry categories for men and children yet (coming soon!), however our silver Keepsake Disk Necklace is a popular choice for mens personalized jewelry. We have our corded Soulmate Bracelet that comes in sizes ranging from child to adult, which would be perfect for kids!


LIVE DESIGN PREVIEW

HOW DO I SEE MY DESIGN PREVIEW?
When you start personalizing your jewelry on a mobile, your live design preview will appear on your screen as you start selecting options. When you start personalizing on a laptop or desktop, the live design preview will appear in the top left of your screen as you start selecting options.

SHIPPING

We offer FREE SHIPPING on all U.S orders. We design, assemble and ship orders from our U.S. studio Monday to Friday. Items are shipped between 2-3 business days of receiving your order.

Standard USPS Shipping: 3-5 business days
Priority Shipping: 2-3 business days

• We ship worldwide! Priority Canada and UK Shipping takes 6-10 business days. Visit our shipping policy page for more international delivery information. Shipping rates and transit time will update in your cart.


RETURNS

We want you to love your Dreamy Gold jewelry — but if it’s not a perfect fit, no worries! You can return any unworn, non-personalized items in its original packaging, within 30 days of the delivery for a full refund or store credit. To get started send us an email to hello@dreamygold.com. Personalized items are final sale but they are backed by our warranty.